Refund Policy

Basscally Hub is a digital membership with immediate access to online content after payment. Because of that:

• We generally do not offer pro-rata refunds for unused days or weeks in a billing period if you cancel mid-period.
• When you cancel, you keep access until the end of the current paid period you have already been charged for, unless the law requires different treatment.

Refunds may still be available where required by law, where Lemon Squeezy approves a refund under its processes, or where we agree in good faith after reviewing your case.

If you cancel your subscription:

• Your subscription will not renew for the next period (subject to Lemon Squeezy and your plan settings).
• You will not normally receive a refund for the current billing period.
• You can continue using member content until the end of the paid period.

Manage cancellation through the Lemon Squeezy customer portal or the link we provide in your account area.

If you are a consumer in the United Kingdom, you may have a 14-day right to cancel certain distance contracts.

For digital content and services

• If you agree to immediate access at checkout and acknowledge that you may lose your right to withdraw once supply begins, your cancellation rights may be affected as explained on the checkout page and in our Terms of Service.
• If you have not agreed to immediate supply, or the law gives you a cancellation right, contact us within the cancellation period at basscally.enquiry@gmail.com.

If you cancel within a period where the law requires a refund, we will refund payments received (via Lemon Squeezy) within the time limits set by law.

If you believe you were charged:

• Twice for the same period
• The wrong amount
• Without authorisation

Email basscally.enquiry@gmail.com with the email address on your account, the date, and any receipt reference from Lemon Squeezy.

We will review the charge with our payment records. Where a duplicate or clear error is confirmed, we will arrange a refund through Lemon Squeezy (or another appropriate remedy).

This does not replace your right to dispute a charge with your bank or card issuer.

If a payment fails:

• Lemon Squeezy or our systems may retry the payment or mark the subscription as past due.
• Access may be limited until payment succeeds or the subscription ends.
• Failed payment handling is described in our Terms of Service.

Refunds for failed or duplicate retry charges follow the Duplicate charges section.

If member content is unavailable for a long period, not as described, or seriously defective, contact us at basscally.enquiry@gmail.com.

We will investigate and, where appropriate:

• Restore access
• Provide a fair extension
• Offer a refund or partial refund where required by the Consumer Rights Act 2015 or other applicable law, or where we agree in good faith

We do not offer refunds simply because you did not use the membership during a billing period.

If you raise a chargeback with your bank, we may pause access while the dispute is investigated. Please contact us first so we can often resolve issues faster.

Approved refunds are processed through Lemon Squeezy to your original payment method where possible. Timing depends on your bank or card provider (often 5–10 business days after approval).

We may update this Refund Policy. The "Last updated" date will change when we do. Material changes for active members may be communicated by email or on the site where appropriate.

Basscally Ltd

Email: basscally.enquiry@gmail.com

Registered in England & Wales, Company No. 16656420. Registered office address available on request.

For payment receipts and subscription status, use the Lemon Squeezy customer portal linked from your account when available.